Pattern to record: A jam message remains even when the visible path is empty.

Locate the feed stage

The document feeder moves originals past the scanner; it is separate from the printer’s paper tray. Note whether single-sided or duplex scanning fails, and check originals for staples or damaged edges. One possible explanation is that dust, scraps or adhesive prevent a flag from returning to its normal position.

Feed-path checks

1. Clean and inspect the pickup, separation and sensing path before opening covers further.
2. Trace the jam location and operate the sensor gently with power removed.

Before inspecting the mechanism

Remove staples and isolate power before reaching into drive gears. Forcing a thin plastic flag can break it.

Correct the confirmed cause

If the checks support this cause, remove contamination or replace the damaged sensor or flag. Verification should cover single and multi-page scans, both sides if supported, alignment and scan completeness.

For an assessment of your multifunction printer, contact AEPC in Burswood or call 027 908 8880. Provide the model and the conditions that reproduce this problem. Workshop visits are by appointment.