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Computer Repair Guides

Convertible Laptop 360-Degree Hinge: Missing hinge spacer | Auckland

by AEPC / AKL East PC 24 Sep 2026

Pattern to record: The hinge drags on the casing or the lid is offset after reassembly.

Locate the moving or damaged part

A convertible hinge has a specified rotation range and cable route for laptop, tent and tablet positions. Stop at the first abnormal resistance rather than forcing a full rotation to demonstrate the fault. One possible explanation is that a washer, sleeve or designed gap is absent after earlier work.

Support the assembly

Do not force a convertible hinge past a tight point because bonded display damage is costly. Improvised washers can interfere with cables or change screw depth.

Mechanical inspection

  1. Test movement only within the safe range, inspect rotation stops and compare sensor behaviour with mechanical alignment.
  2. Compare the assembly with the model's parts layout and the opposite side.

Fit and movement after repair

If the checks support this cause, fit the correct spacer and restore the intended stack order. Verification should cover all supported positions, mode sensing, touch, display, cable clearance and sleep.

For an assessment of your convertible laptop, contact AEPC in Burswood or call 027 908 8880. Provide the model and the conditions that reproduce this problem. Workshop visits are by appointment.

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Unless otherwise stated, brand new accessories are guaranteed for one year. Second-hand parts are guaranteed for three months. Repair (hardware) is guaranteed for one month. The software is not covered by the warranty, you should contact the software development organization for technical support and after-sales service. The warranty is limited to the same position fault; the customer should provide the warranty with the complete Warranty sticker and the receipt of payment. Otherwise, it will not be guaranteed. (If the warranty label is damaged for any reason, is not covered by warranty.) Returns and refunds Please read our Return & Refund Policy for the current return timeframe, conditions, fees, return methods and refund processing time.
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